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- Occupational Physicians in QLD and Northern NSW
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The Occupational & Environmental Physicians are leading experts in occupational and environmental medicine. The specialist physicians are self-employed, private specialist medical practitioners. They do not work for, or represent, any company or third-party organisation.
Here are some frequently asked questions. If you have any questions that are not listed below, please don’t hesitate to contact us.
Before your appointment please remember to obtain and bring the following:
A support person may accompany you during your assessment, but no children are permitted during the assessment.
| CONSULTATION FEES | ||
| ITEM | FEE | MEDICARE REBATE |
| Initial Consultation (45-60 minutes) | $380.00 | $73.85 |
| Prolonged initial Consultation (> 60 mins) | $450.00 | $73.85 |
| Subsequent Consultation | $190.00 | $37.15 |
| Non-attendance Fee or late cancellation fee | $380.00 | $n/a |
Note: 10% GST is additional for consultation if referral is from a third party referrer (e.g. Workers’ Compensation insurer, solicitor, employer etc). Medicare rebate is not available for self-referred or third party referrals.
IME Report fees – please call our rooms for fee and charges applicable.
Workers’ Compensation specialist fee rates are applicable for gazetted fees of each State.
Consultant fees are payable within 24 hours of booking the appointment. Report fees are payable on receipt of invoice.
Private Patients:
Third party referrals:
We accept the following Payment Methods:
We do not accept American Express (AMEX) or Diners Club.
Your report will be sent (normally electronically) to the organisation or person who referred you to see us.
It will take approximately 10 working days for your referrer to receive your report.
You may request a copy of the report be released from your referrer, usually through to your GP so that your findings in the report can be explained to you.
You will not receive a copy of your report directly from us.
Please address all patient feedback to:
The Practice Manager
OccPhyz Consutling
info@occphyz.com.au
Recalling a patient is an essential part of the healthcare system, a recall could be issued for a number of reasons and is an indication that the Specialist does require your attendance in a follow-up appointment. The Specialist will determine if you require a recall by reviewing your medical history, results and any new information to help determine if it is considered significant to your health care.
The doctors want the best for you, this includes not only managing current conditions but also implementing preventative care. We understand that you live a busy life and it’s easy to forget important health checks throughout the year.
There are a number of reasons the Specialist may recall you, some of these include:
The Specialist has a legal and moral obligation to provide the best possible care they can to patients. Part of this duty of care is sending reminders and follow-ups where required to ensure continuing and preventative measures are in place.
If you are issued with a recall you may receive a phone call, SMS or an email to your email address, you will then have the ability to make your appointment over the phone to our administration team.
If you are waiting for results and haven’t received a recall, you are still able to phone the clinic and follow them up, you will then know for sure whether they require any further action.
You can contact our reception staff after 2pm for your results, they can advise if your pathology or radiology results have been received or if further action is required.
No test results will be discussed or disclosed over the phone to you by our administration team or nursing staff.
The specialist will contact you with results, if necessary. Third party referrals such as workers’ compensation claims, results will be sent to the insurer with your report.
A copy of your test results can be sent to your family GP or treating Specialist/s upon request.
If you are issued with a recall it is essential that you book an appointment at your earliest convenience, this allows the doctor to:
If you receive a recall, it is necessary that you book a follow-up appointment with your Specialist. The doctor needs to see you for a reason whether that be test results, preventative care or a reminder for an appointment.
Recalls and follow up appointments are billed as a subsequent consultation if within 12 months of initial consultation/date of referral.
Our fee is $190.00
Medicare rebates are available for treating referrals only.
Third party referrals – our fees have 10% GST added as it is provision of a service
Upon arrival you will be requested to complete our Patient Information Sheet. This assists us, and the specialist Physicians with providing basic information relating to your contact details and medical history.
You will be asked to provide photo identification – this is mandatory. We must record your details of ID for proof of your identity on the day. Your name on your ID must match with our appointment details.
If you have recently changed your name, you must provide proof of name change to proceed with your assessment.
Your personal and health information is stored electronically and filed securely on our premises. Our practice is fully compliant with the safe and secure storage of medical records according to the Australian Privacy Act 1988.
Accepted forms of photo ID:
| We do not accept the following as proof of ID:
|
Our practice is committed to best practice in relation to the management of information we collect. This practice has developed a policy to protect patient privacy in compliance with the Privacy Act 1988 (Cth) (‘the Privacy Act’). Our policy is to inform you of:
The type of information we may collect and hold includes:
We will generally collect personal information:
In general, we collect, hold, use and disclose your personal information for the following purposes:
You have a right to seek access to, and correction of the personal information which we hold about you.
For details on how to access and correct your health record, please contact our practice as noted below under ‘Contact Details’:
We will normally respond to your request within 30 days.
Our staff are trained and required to respect and protect your privacy. We take reasonable steps to protect information held from misuse and loss and from unauthorised access, modification or disclosure. This includes:
If you have any questions about privacy-related issues or wish to complain about a breach of the Australian Privacy Principles or the handling of your personal information by us, you may lodge your complaint in writing to (see below for details). We will normally respond to your request within 30 days.
If you are dissatisfied with our response, you may refer the matter to the OAIC:
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Fax: +61 2 9284 9666
Post: GPO Box 5218, Sydney NSW 2001
The Privacy Act provides that individuals must have the option of not identifying themselves, or of using a pseudonym, when dealing with our practice, except in certain circumstances, such as where it is impracticable for us to deal with you if you have not identified yourself.
We have determined that it is largely impracticable for our practice to deal with patients anonymously or via a pseudonym. The provision of medical services is likely to be impacted, and billing via Medicare or a health insurer where applicable is likely to be impracticable.
Therefore, we require that you use your name and not a pseudonym.
We may disclose your personal information to the following overseas recipients:
This Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and other necessary developments. Updates will be publicised on the practice’s website.
See our Privacy page.
For privacy related issues, please contact our Practice Manager via the General Enquiry email..
Our aim is to always treat all persons visiting our Practice with dignity and respect. In return, we ask our patients and visitors to behave appropriately.
This Practice will not tolerate any form of aggressive or abusive behaviour towards any member of staff or health professional. Any form of aggressive or abusive behaviour, verbal or physical, may result in the cessation of consultation and your removal from the premises.
All queries, complaints or concerns are to be addressed in writing to:
The Practice Manager
OccPhyz Consulting
PO Box 5172
MANLY QLD 4179
For all our consulting locations and directions on how to get there please go to our contact us page.
MONDAY – THURSDAY
8:00AM TO 4:00 PM